Volvo Villa
220 Steeles Avenue West, Thornhill, ON  L4J 1A1
(905) 886-8800
(905) 886-8088
View Hours of Operation
Customer Reviews | Volvo Villa

Contact Sales 

Our Sales Consultants will be happy to answer all of your questions.

Contact Sales Today
Schedule a Service Appointment 

Trust your Volvo to the people who know it best!

Schedule Your Service
Hours of Operation 

Volvo Villa is ready to serve you.

Learn more
Map and directions 

Visit us in Thornhill Ontario today for all your Volvo needs.

Visit Our Dealership

Customer Reviews | Volvo Villa



4.1 48 Google reviews
14 reviews6 reviews

Customer service is important to us at Volvo Villa. We want your experience to be as enjoyable as possible, in a no-pressure environment. We want you to feel comfortable asking us for the help you need whether it's while you're looking for a new Volvo vehicle, shopping for parts, or visiting us for service.


We love hearing reviews from happy customers, but all of your reviews give us an opportunity to provide better service to our customers moving forward. If you you were unsatisfied with your experience at Volvo Villa, please contact us. We'd like to make it up to you, and ensure that you get the assistance you require.


Feel free to read some reviews from our customers from all over the internet.

If you've recently been to Volvo Villa, please leave us a review to let us know how we did!


Contact our Volvo Villa Staff Button in Thornhill, Ontario  View our Volvo Villa Hours of Operation Button in Thornhill, Ontario  View our Volvo Villa Volvo Staff Button in Thornhill, Ontario



Manor H


 We just got a new SUV from Volvo Villa and loved the service. Even after we got the keys, they followed up to make sure we're happy and to see if we had any questions. Weeks ago we went to another Toronto Volvo dealership and we had to run after them to get a quote. That says a lot about how some dealerships care to make a deal and look after clients. We loved Volvo Villa and strongly recommend it.




Tiger T


 We bought our XC 60 SE from Volvo Villa. Pat helped us to choose the best car for our family use. Also, he is very patient and never pushed us to make decisions. He always has prompt response when we have any questions and also, he always provide us updates on our lease application process. I would say that we are lucky to have Pat helped on us. Also, Pat, thank you for the gift. We really love it.

John H


 I've been looking for a 2015.5 T5 for over 2 years and one evening I decided to stop by Volvo Villa. I was greeted by Julie. She show me the car that I've been researching and looking for, for quite some time. Julie was very knowledgeable and gave me answers to all of my questions. She is very patient and never pushy. On the delivery day, she provided professional service and had all the paperwork ready (made everything easy and seamless) and showing all of the vehicles features. Overall, it was a pleasant experience. I will definitely buy my next Volvo here. Thanks Julie for your hard-work. I appreciate it! :)

Tom A


 While travelling through Toronto we ran into engine trouble - always a difficult situation when you're from out of town. The service people at Volvo Villa took us in and got us back on the road as quickly as possible. They were friendly and very professional. I recommend them highly.

Tony T


 Had a great experience dealing with Christy @ Volvo Villa. She has been very helpful and patient through the purchasing of my used XC60, always reachable and response to my inquires very quickly. When delivering the car, she explained every details of the vehicle. I am very satisfied with the purchase experience service with Christy and Volvo Villa. will strongly recommend to my friends!

Wenting H


 Loves Christy! She is really helpful and professional, and she offers me a wonderful deal. Plz go and ask for her!

Carrie B


 Super nice Sales representative -- Christy.

Gean L



We've dealt with Volvo VIlla for over 10 years, we've always been a big fan of Volvos as they are empirically one of the safest vehicles on the road.


We've leased and purchased several vehicles from Volvo Villa, however dealing with the service department at Volvo Villa recently has been one of the most disappointing encounters I've had with any mechanic/auto providers. I won't go into the specifics, but Volvo Villa has lost a long time consumer and potential life time customer.


Timothy B


 All is can say is I like the Brand.

Heng V


 I had a great experience dealing with Pat Lau. He has been very helpful through the purchasing process and more importantly post purchase. He's easily reachable or responds very quickly. I've been very satisfied with the after purchase service that has been provided by Pat.

Dean L


 Amazing service

Midoschi D


 They are off even when they should not be. Bad customer service. No one at parts

Bill M



Rafiq A


 Great friendly and helpful staff with helpful advise.

Rob N


 Best service experience ever!

When booking a service appt ask for Joe, he will make sure you have a good experience. I have dealt with two other Volvo dealers and Volvo Villa by far provides the best quality workmanship and service. Dave Longo the service manager will go above and beyond to make sure you leave happy.


Kevin the mechanic is very accommodating and listens to your concerns, very hard to find at a dealership. Other dealerships out there should take notes from Volvo Villa on what customer service should be. Good job guys, keep up the good work.


Thank you for the 5 star service Volvo Villa.


Marina R



I'm not from Toronto and I had a problem with my Volvo. The service was just wonderful. Jenny at the service was very professional.

Well if I was living in Toronto and would like to buy a new Volvo ... that's the place I would go for sure!
Thank you Jenny!


Leif S


 We have recently been dealing with Volvo Villa while searching for our next vehicle and we would just like to say that we have never experienced such a high level of customer service at any other dealership. Omar Yaqub was extremely patient when we were there with a thousand questions about the XC90 T8. There were no pushy sales tactics and he gave us honest opinions about which options to include and which to avoid based on our needs. He is truly a professional through and through and has given us confidence that there is hope for the car salesman profession yet!

In the past we have also dealt with Julie and Aaron and they were also very pleasant to deal with. Would definitely come back to this dealership again in the future.


Simon H



I have only good things to say about my experience of purchasing a hybrid XC 90 from Volvo Villa.
I have had the car now for a month and I can recommend it highly (the car, the agency and the staff).
The salesperson that was assigned to me (Mr. Pat Lau ) was very knowledgeable about the many features of the car, and he patiently explained all the features (this car has significantly more features than my previous cars). He was very courteous and professional from the first time I met him to the present when he continues to follow up with me to make sure all my questions are addressed.

The car was delivered on the promised date and the after delivery service was great as the service staff went to great lengths to insure that I was happy with the car.



Tamar Z


 Great service and great experience all the way from test driving to purchasing our new Volvo. Highly recommend Volvo Villa!

Sandra T


 The customer service at Volvo Villa is exceptional and has since eased my hesitation of dealing with sales people. Julie made the process so pleasant and throughout the whole process, I felt that my wants and budget were her #1 priority. Fast-forward, I walked away with a demo version with all the bells and whistles, and still get the same excellent customer service after the sale that I did before. I was at another Volvo dealership before this and difference is prominent. Without hesitation I recommend it.

Mike M


 They were responsive and help me out during the decision making time. Great Service.

Jacky P


 Excellent customer service and very knowledgeable sales staff. Loving my volvo

















DMT Powered